Wanted Desktop Support Engineer For Singapore

Overseas Manpower Agency

wanted desktop support engineer for singapore

industry : engineering, technical and r&d

key skills : desktop engineer, desktop support

function : engineering / technical / r&d

positions : 30

experience : 3 - 9 yrs.

salary : inr -

qualification : diploma and , , /, , with valid passport

gender preference : male

hiring for : mnc company

description

desktop support engineer

provides onsite support to users with good customer satisfaction for main and off-site; service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;

helps to maintain or improve the overall image of the support team

level 1 & 2 level trouble shoot and problem resolutions;

provide technical and operation support;

work to reach service level target;

break/fix for patches, software distribution and preventive maintenance;

managed the media and documentation related to the equipment supported;

scanning and software distribution agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;

install the inventory scanning agent upon any new asset;

deployment/cloning/hardware change that needs re -installation of the agent. (agents and instructions will be provided by customer);

reinstate inventory scanning agent on the pcs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;

provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

support imacs each imac is treated as a case;

provide break fix to software distribution patches where customer will provide the instructions;

• Experience

  3 - 9 Years

• No. of Openings

  30

• Role

  Desktop Support Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  Male

• Type of Job

  Full Time

• Work Location Type

  Work from Office