Wanted Desktop Support Engineer for Singapore

Overseas Manpower Agency

Wanted Desktop Support Engineer for Singapore

Industry : Engineering, Technical and R&D

Key Skills : Desktop Engineer, Desktop Support

Function : Engineering / Technical / R&D

Positions : 30

Experience : 3 - 9 Yrs.

Salary : INR -

Qualification : Diploma and , , /, , with Valid Passport

Gender Preference : Male

Hiring For : MNC Company

DESCRIPTION

Desktop Support Engineer

provides Onsite Support to Users with Good Customer Satisfaction for Main and Off-site; service Cases Escalated By Helpdesk, Ensure Service Report Form are Completed and Update/close the Tickets On a Timely Manner as per Ticket Update/closure Procedure;

helps to Maintain or Improve the Overall Image of the Support Team

level 1 & 2 Level Trouble Shoot and Problem Resolutions;

provide Technical and Operation Support;

work to Reach Service Level Target;

break/fix for Patches, Software Distribution and Preventive Maintenance;

managed the Media and Documentation Related to the Equipment Supported;

scanning and Software Distribution Agent Installation and Reinstatement of Agent as Needed During Transition, Wall to Wall and Steady State Activities;

install the Inventory Scanning Agent Upon Any New Asset;

deployment/cloning/hardware Change that Needs Re -installation of the Agent. (agents and Instructions Will Be Provided By Customer);

reinstate Inventory Scanning Agent On the Pcs/laptops for Those Cases Highlighted By the Asset Administrator Where the Agent is Not Responding Back to the Server After the Periodic Scanning;

provide the Listing of Any Disposed Assets from the Environment to Asset Administrator for Updating the Asset Repository

support Imacs Each Imac is Treated as a Case;

provide Break Fix to Software Distribution Patches Where Customer Will Provide the Instructions;

Experience : 3 - 9 Years

No. of Openings : 30

Role : Desktop Support Engineer

Industry Type : Engineering / Cement / Metals

Gender : Male