Golars Networks

Hyderabad, Telangana

- Excellent written and oral communication skills in English.- Good customer service experience.- Extremely customer focused with high level of empathy and other soft skills.- A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.- Good experience/knowledge of Data Networking.- PBX experience is mandatory.Knowledge, understanding, and practical application of technologies, protocols, and relatedstandards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.- Good experience and knowledge of Telephony protocols and interfaces, T1, E1,PRI, QSIG, and analog trunking. A complete understanding of the technologies and protocols that are required to deployand manage a distributed architecture, e.g., numerous devices connected across an IPnetwork.- Experience/knowledge of the Contact Center environment, including call flow, CTIintegration, Reporting and Work Force Management.- A complete understanding of current telephony applications and the vendors that supplythe applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM .- Knowledge, understanding, and practical application of basic computer systems includingdisk management, file systems, memory management and related concepts.- Bachelor??s degree or related experience is required. Microsoft MCSE and/or CISCOcertifications are considered a plus.Experience: 1+ yrs ?? 4yrsExcellent communication skillsShifts: 24 / 7 rotationalJob Location: Chennai- Focus on rapid identification and resolution of customer issues.- Provide first level support to partners and customers.- Answer questions and perform initial triage on problem reports.- Document each customer interaction using either our Siebel or Salesforce.com CRMapplication, depending on type of phone system being supported.