Hiring Fresher - Voice Process Executive - Salem

We are looking for Tamil Voice Process representative, who will be responsible for handling customer inquiries and complaints over the phone. The role involves providing information, troubleshooting issues, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent communication skills in Tamil and a keen focus on customer service excellence.

Responsibilities

Handle inbound and outbound calls in Tamil.

Assist customers with inquiries and provide accurate information.

Resolve customer complaints and issues efficiently.

Ensure customer satisfaction and maintain a high level of service quality.

Accurately document and update customer interactions.

Collaborate with other team members to resolve complex issues.

Follow communication procedures, guidelines, and policies.

Qualifications

Graduation required

Fluency in Tamil is essential, both spoken and written.

Previous experience in a customer service role is preferred.

Strong communication and interpersonal skills.

Ability to handle stressful situations and de-escalate issues.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E)

• Role

  Voice Process Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  No.- 213/5 , Opp.Ans Dhivyam, Narasothipatti, Salem 636004