Operation Manager (Travel Industry) Navi Mumbai

Job Role Overview

A Travel Operations Manager is responsible for managing the end-to-end operations of a travel company, including travel bookings, tour package management, vendor coordination, customer service, and team supervision. The role ensures smooth travel operations and high customer satisfaction.

Key Responsibilities

Overall Travel Operations Management

• Manage day-to-day operations of domestic and international travel services.

• Coordinate between sales team, vendors, and customers.

• Monitor travel bookings and ensure timely confirmations.

Tour Package Planning

• Design and manage domestic and international tour packages.

• Coordinate with hotels, airlines, transport providers, and tour guides.

• Ensure competitive pricing and attractive travel packages.

Booking & Reservation Management

• Handle bookings for flights, hotels, holiday packages, and transportation.

• Ensure accuracy in reservation systems and booking confirmations.

Vendor & Supplier Coordination

• Develop relationships with airlines, hotels, transport vendors, and tourism partners.

• Negotiate pricing and contracts with suppliers.

• Maintain quality service and cost efficiency.

Customer Service Management

• Handle customer inquiries, complaints, and special travel requests.

• Ensure high customer satisfaction and service quality.

• Provide travel guidance and support to clients.

Team Supervision

• Supervise reservation staff, travel consultants, and support teams.

• Train team members on booking systems and travel procedures.

• Monitor staff performance and productivity.

Documentation & Compliance

• Assist with visa documentation, travel insurance, and passport requirements.

• Ensure compliance with travel regulations and policies.

Financial & Reporting Responsibilities

• Monitor travel booking revenue and operational costs.

• Prepare monthly operations and sales reports.

• Ensure proper billing, invoicing, and payment follow-ups.

Crisis & Issue Management

• Handle travel disruptions such as flight cancellations or hotel issues.

• Provide quick solutions and maintain customer support during emergencies.

Business Development Support

• Support sales team in developing new travel packages.

• Identify new destinations and travel trends.

• Improve services to support business growth.

Required Skills

• Strong knowledge of travel operations and tourism industry

• Experience with GDS systems such as Amadeus, Galileo, or Sabre

• Vendor negotiation skills

• Customer service orientation

• Team leadership and management

• Strong problem-solving ability

• Experience

  4 - 10 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Travel Operation Manager

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  florican.hr@gmail.com