Urgent Requirement For Travel Consultant

Bandhan Tours Pvt Ltd

Key Responsibilities:

Reservation Management:

Oversee reservation and ticketing personnel to ensure accurate and efficient performance.

Handle customer needs for sales and service over the phone.

Conduct market research to understand and meet customer requirements.

Inventory Management:

Manage flight schedules, including Winter/Summer Schedule, to notify customers promptly.

Monitor, review, and report on all reservations to enhance customer service.

Customer Relationship Management:

Maintain good relationships with corporate clients.

Provide information and notifications to customers in case of cancellations, delays, and early schedule changes.

Sales and Relationship Building:

Follow the Consultative Sales Model to drive sales and develop customer relationships.

Meet monthly targets for booking conversion.

Customer Service Excellence:

Respond to customer inquiries promptly and provide descriptive and persuasive covering emails and itineraries.

Facilitate a positive customer experience, encouraging good Trustpilot feedback.

Create bespoke flight itineraries with additional land arrangements based on customer requirements.

Team Collaboration:

Be a considerate team player, assisting colleagues' customers as if they are your own.

Collaborate effectively with colleagues to ensure seamless customer service.

Qualifications:

Proven experience in a travel consultant role, especially within the reservation department.

Strong organizational and multitasking skills.

Knowledge of flight schedules, ticketing, and reservation systems.

Excellent communication and interpersonal skills.

Familiarity with the Consultative Sales Model.

Ability to meet monthly sales targets.

Experience : 1 - 2 Years

No. of Openings : 5

Education : Secondary School, Diploma

Role : Travel Consultant

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India