Urgent Requirement For Travel Consultant

Bandhan Tours Pvt Ltd

key responsibilities:

• reservation management:

• oversee reservation and ticketing personnel to ensure accurate and efficient performance.

• handle customer needs for sales and service over the phone.

• conduct market research to understand and meet customer requirements.

• inventory management:

• manage flight schedules, including winter/summer schedule, to notify customers promptly.

• monitor, review, and report on all reservations to enhance customer service.

• customer relationship management:

• maintain good relationships with corporate clients.

• provide information and notifications to customers in case of cancellations, delays, and early schedule changes.

• sales and relationship building:

• follow the consultative sales model to drive sales and develop customer relationships.

• meet monthly targets for booking conversion.

• customer service excellence:

• respond to customer inquiries promptly and provide descriptive and persuasive covering emails and itineraries.

• facilitate a positive customer experience, encouraging good trustpilot feedback.

• create bespoke flight itineraries with additional land arrangements based on customer requirements.

• team collaboration:

• be a considerate team player, assisting colleagues' customers as if they are your own.

• collaborate effectively with colleagues to ensure seamless customer service.

qualifications:

• proven experience in a travel consultant role, especially within the reservation department.

• strong organizational and multitasking skills.

• knowledge of flight schedules, ticketing, and reservation systems.

• excellent communication and interpersonal skills.

• familiarity with the consultative sales model.

• ability to meet monthly sales targets.

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Diploma, Secondary School

• Role

  Travel Consultant

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office