A ticketing officer's job is to help customers plan their trips by providing information, making reservations, and selling tickets:
Provide information: Answer questions about travel arrangements, such as routes, schedules, fares, and travel policies
Make reservations: Confirm reservations and make other arrangements, such as car bookings
Sell tickets: Calculate expenses and sell tickets to passengers
Handle customer inquiries: Resolve ticketing issues and handle customer complaints
Maintain records: Keep accurate records of transactions and customer interactions
Coordinate with others: Collaborate with team members to improve the ticketing process
Re-book tickets: Re-book tickets and other arrangements if passengers change their schedules
Ticketing officers may work for airlines, bus companies, railroads, or cruise lines. They may use computers to help speed up the process.