10th Pass Freshers For Ticket Support Executive

We are looking for a dedicated Ticket Support Executive to join our team in Asansol. This entry-level position is perfect for individuals with a passion for helping others and a strong desire to learn in a supportive environment.

Key Responsibilities:

1. **Customer Assistance**: Respond to customer inquiries via tickets promptly, ensuring clear and friendly communication. You will assist customers in resolving issues related to our services.

2. **Issue Resolution**: Gather all necessary information from customers to identify the core issue. Work through the problem step-by-step and provide effective solutions to ensure customer satisfaction.

3. **Documentation**: Keep accurate records of customer interactions and resolve issues within the ticketing system. This will help improve our support processes in the future.

4. **Team Collaboration**: Work closely with team members and other departments to share insights and escalate complex issues. Teamwork is essential to provide the best service to our customers.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, to interact effectively with customers. Basic computer skills and familiarity with ticketing systems are preferred but not mandatory. You should be a quick learner, able to adapt to new information and processes efficiently. A positive attitude and a commitment to excellent customer service are crucial for success in this role. Being a team player who is ready to take initiative will help you thrive in our supportive work environment.

• Experience

  0 - 1 Years

• No. of Openings

  65

• Education

  10th Pass

• Role

  Ticket Support Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, PF, Travel Allowance (TA), Petrol Allowance, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, One-way Cab, Two-way Cab

• Face Interview Location

  Kolkata