Unnati Vehicle Private Limited

Bhosari, Pune

We are Looking for 5 Sales Executive Posts in Chinchwad, Pune, with Deep Knowledge in Car Sales, and Required Educational Qualification is : B.b.a

A Car Driver at a Renault showroom plays a vital role in ensuring the safe and timely transport of vehicles and customers. This position involves driving cars for test drives, vehicle deliveries, picking up customers or vehicles from service centers, and maintaining vehicle cleanliness. Below is a typical job description for this role:Job Title: Car DriverJob Responsibilities:1. Vehicle Transport:o Safely transport vehicles between the showroom, service center, and customer locations.o Drive vehicles to and from test drive locations, ensuring customer satisfaction during test drives.2. Customer Service:o Provide a courteous and professional driving experience for customers, ensuring their comfort and safety.o Assist customers with vehicle entry and exit and ensure the vehicle is in optimal condition before each drive.3. Test Drives:o Accompany customers during test drives, explaining vehicle features and assisting them as needed.o Ensure that the test drive experience is positive and meets the customer's expectations.4. Delivery and Pickup:o Deliver vehicles to customers as per the sales or service schedule.o Pick up vehicles from customers or service locations, ensuring timely and safe transport.5. Vehicle Maintenance:o Ensure that vehicles are clean and well-maintained, inside and out, before driving them or delivering to customers.o Perform basic vehicle checks (oil levels, tire pressure, etc.) to ensure the car is in good working condition.o Report any mechanical issues or damages to the showroom or service team promptly.6. Documentation and Reporting:o Maintain accurate records of mileage, fuel usage, vehicle condition, and any incidents during transport.o Ensure that necessary documents such as insurance and registration are available for the vehicle during transport.7. Safety and Compliance:o Ensure the safe operation of vehicles, adhering to traffic laws and showroom policies.o Follow all safety protocols, including wearing seat belts, driving within speed limits, and using vehicle safety features appropriately.8. Coordination with Sales and Service Teams:o Work closely with the sales and service teams to ensure timely vehicle deliveries and pickups.o Assist with vehicle handovers to customers, ensuring all necessary paperwork is completed and the vehicle is ready for delivery.9. Handling Customer Inquiries:o Address customer questions during test drives, such as vehicle features, performance, and specifications.Skills and Qualifications: Experience: Previous experience as a car driver, preferably in an automotive or showroom environment. Driving License: A valid and clean driving license, with experience driving different types of vehicles. Customer Service Skills: Good communication and interpersonal skills to interact with customers professionally. Vehicle Knowledge: Basic knowledge of car maintenance and vehicle systems. Physical Requirements: Ability to drive for extended hours, ensure the vehicle is kept clean, and assist with vehicle loading/unloading if needed.Work Environment: Typically works in a showroom environment, driving vehicles to various locations within a city or region. May need to work evenings or weekends depending on the showroom's schedule.This role is crucial for enhancing customer satisfaction and ensuring that vehicles are delivered safely and promptly to customers, playing a key part in both sales and service experiences at the Renault showroom.

Cash Handling, Excel report generated, Tally handling

Roles & Responsibility Sales Consultant1Product Pinching and thereby resulting into profitable sales2Lead Handling3Communication with customers in case of complaints and updating CR Department4Following internal ERP process for Sale order5Sale of Allied Services6Following SOPs & Sales Process - from Booking to delivery of Vehicles7Preparing Prospect Tracking Card8Preparing Test Drive Form (Declaration / Feedback)9Ensuring 7 Step Test Drive DEMO10Usage of Welcome Kit115th day Sales PSF call & Preparation of format12Attending Training as per nominations13Practicing MOCK Demos regularly14Handling Customer Queries.15Provide correct information & ensuring deal transparency

Minimum office attendance should be 95%2 Candidate is responsible for NPS score target as per RIPLChecking and monitoring the cleanliness housekeeping in all reception area/CustomerLounge4 Greeting to all reported customers, guiding them to wait if service advisor are busy.s Maintaining the Service Tracker at vehicle reception of reported customer6 Preparations of repair order bunch/ICM consultations7 My Renault Download in customer mobile; Penetration target-35%8 Collect Instant feedback & punch in DMS and IFC tab and take customer lounge feed back9 Repair Order verifications10 Additional SDR data calling11 Sharing of reports12 Maintaining the KPI's as per the Care 2.0 target for IFC,MYR

Minimum office attendance should be 95%2 Candidate is responsible for NPS score target as per RIPLChecking and monitoring the cleanliness housekeeping in all reception area/CustomerLounge4 Greeting to all reported customers, guiding them to wait if service advisor are busy.s Maintaining the Service Tracker at vehicle reception of reported customer6 Preparations of repair order bunch/ICM consultations7 My Renault Download in customer mobile; Penetration target-35%8 Collect Instant feedback & punch in DMS and IFC tab and take customer lounge feed back9 Repair Order verifications10 Additional SDR data calling11 Sharing of reports12 Maintaining the KPI's as per the Care 2.0 target for IFC,MYR

Minimum office attendance should be 95%2Candidate is responsible for NPS score target as per RIPL3Check vehicle history at the time of calling to customer4Rescheduling to customers for their non-confirmation5Call customer as per calling script for N-7th day6Incoming call to be register as an appointment customers7Communication with Non Contactable Customers.8Information of Service Estimate Cost to customer9Information of Service Facility to customer like PIT STOP/Pick and Drop.10Appointment Confirmation call N-1 day11Service Advisor allocations12Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.13No Show Customer follow up and rescheduling14Maintaining of all required reports as per care 2.0 Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.15Co-ordination with Pick and Drop drivers.16Maintaining all details and records of pick and drop process.17Maintaining the KPI's as per the Care 2.0 target for SDR,P&D18Daily reporting to CRM and share calling report in official whattsup group.

DAILY CASH BOOK CHECK BOTH WORKSHOP & SHOWROOM MANUAL & ERP VENDOR BILLS UPDATE SERVICE BILL UPLOADING RETAIL DATA MAINTAINCASH DEPOSITE CONTRA ENTRY PUNCH IN ERPRTO RECONCILIATION VENDOR PAYMENT RELATED FOLLOW-UP INSURANCE RECONCILATION EXTENDED WARRANTY INVOICE PUNCH ERPSERVICE OF EASY CARE PUNCH IN ERPVEHICLE SALE INVOICE PUNCH IN ERP SALES OUTSTANING DEBTORS CLEAR BOTH SERVICE & SALES INSURANCE RENEWAL JV PUNCH IN ERPGRN ENTRY PUNCH IN ERP VEHICLE PURCHASEBOOKING CANCELLATION FORM CHECK & CURRIER TO HO ALSO TAKE FOLLOW UPCLAIM SHEET MAINTAIN (CORPORATE & EXCHANGE) OVER LOOKING TO WORKSHOP & SHOWROOM CASHIER WORK DAILY CO-ORDINATE WITH HO TEAM REGARDING ANY ERP ISSUE & OTHER WORK RELATED ISSUERENO GRN POSTING TO BE CHECK EMPLOYEE STAFF ADVANCE ACCOUNT EVERY MONTH REPORT SUBMIT TO HORENO SELECTION PURCH GRN IN ERP VEHICLE SALE INVOICE PUNCH IN ERPREGARDING ANY QUERY RESOLVEDAILY REPORTING TO MANAGER (Accounts) /Branch Head/ SALES+SERVICE Manager.

Service Advisor/ Supervisor Body shop Roles & Responsibilities.1Attendance 90%.2Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer.4Detail inspection of vehicle for accidental damages , claim form to be filled by customer only on his hand writing.5Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required document should demand in original copy.6Explaining the customer about insurance claim process and will also explain terms and condition of cashless and non cashless process with repair estimate and take a customer signature on estimate also.7Initiate the claim intimation process with insurance company on arrival of vehicle (same day).8Service advisor will also check with part department about the availability of parts so that required can be order, so that premised timeline of vehicle delivery can inform to customer.9Assessment will done by insure surveyor with coordination with service advisor as per accidental damages estimate and SA take approval sign from surveyor on assessed estimate.10Service advisor inform to customer after completion of survey done and approval given by insurance company.11In case insurance is non cashless or repair estimate is higher than 1Lakh, demand advance repair amount to customer before start of work and procurement of part.12SA will ask the customer whether he agree on insurance approval, so that further work can be completed and keep record of the same.13If customer is not agree on insurance approval then service advisor ensured that customer can be direct in contact with insurance survey14Time to time update about the work in progress15After completion of vehicle Performa invoice will sent to insurance company for taking liability of insurance company16After having the road test if any

Duties & ResponsibilitiesCashier cum AccountantCASH HANDLING & RESPONSIBLITIESCash Collection Point CashierConduct cash transactions with customers.Provide a receipt to customer paying in person.Endorse all checks immediately upon receipt.Enter transactions into accounts receivable ERP system & manual cash register.Maintain timely, accurate & effective communication with all local cash handling control managers(Service Manager & Sales Manager) in the department.Share daily manual cash book closing & denomination photo on official WhatsApp group.Update daily cash balance online docs.Update daily ERP Voucher on bank statement.Cash Collection Point Manager (Service Manager / Sales Manager)Monitor cash receipting functions.Authorize various transactions, such as expenses & advances up to the branch level.Take prior approvals for cash expenses & advances.Deposit Preparer (Cashier / Accountant / Bank Runner)Retrieve & count cash receipts from the business day.Prepare the immediate deposit.Store the cash in a secure location until it is deposited.Deposit the cash at nearest branch of our regular bank IDBI / KMB / HDFC.Submit information of the bank deposit through the WhatsApp on same day .Maintain each validated deposit slip/deposit at counter.Reconciler (Branch Accountant / Sales Manager / Service Manager)Verify that the Deposit Preparer has deposited all cash received.Check deposit slip with the deposited amount.

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Driver1Attendance Register / Biometric and Minimum office attendance should be 95%2Care 2.0 format for Pick and drop Sheet3Timely vehicle pickup from customer register address4Maintaining Pickup Kit with Covid precautions5Taking the vehicle Inventory at customer residence6Taking the customer signatures on all Ro documents as per Care 2.07Follow all Rules & Regulation as per RTO norms As per care 2.0 audit points8Submit payment to cashier immediately after receive from customer9Candidate will be responsible for any RTO / Police Challan10Collect & Submit customer invoice payment to cashier; take receipt