Telecaller (Freshers) Bangalore

1. Account Allocation

The bank/NBFC assigns overdue customer accounts to the collection executive or collection agency.

The executive receives customer details, outstanding amount, due date, and delinquency status.

2. Customer Contact

Contact the customer through:

Outbound calls

SMS/WhatsApp (as per company policy)

Email

Verify the customer's identity before discussing the account.

Inform the customer about the overdue payment and request payment.

3. Payment Negotiation

Understand the reason for non-payment.

Offer available payment options:

Full payment

Part payment

EMI restructuring (if approved by the bank)

Settlement (only with bank approval)

Maintain a professional and respectful approach.

4. Follow-up

Regularly follow up with customers who have promised to pay (PTP

• Experience

  0 - 4 Years

• No. of Openings

  50

• Education

  10th Pass

• Role

  Tellecaller

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Aequitas Debt Solutions Pvt Ltd 2nd floor Richmond circle Richmond road bangalore 560025