Aequitas Debt Solution Pvt Ltd

Basavanagudi, Bangalore

1. Account AllocationThe bank/NBFC assigns overdue customer accounts to the collection executive or collection agency.The executive receives customer details, outstanding amount, due date, and delinquency status.2. Customer ContactContact the customer through:Outbound callsSMS/WhatsApp (as per company policy)EmailVerify the customer's identity before discussing the account.Inform the customer about the overdue payment and request payment.3. Payment NegotiationUnderstand the reason for non-payment.Offer available payment options:Full paymentPart paymentEMI restructuring (if approved by the bank)Settlement (only with bank approval)Maintain a professional and respectful approach.4. Follow-upRegularly follow up with customers who have promised to pay (PTP