• Approach the registered merchants telephonically to complete the registration.
• Explain the benefits and differentiation in the product.
• Follow communication “Script” When handling different topics.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Train merchants to use the product online through call, WhatsApp, Or email instructions.
• Implement engagement initiatives and campaigns as appropriate.
• Collaborate with immediate team, as well as other teams and departments within our company, to ensure Overall customer satisfaction.
• Follow company communication policies, procedures, and guidelines at all times
• Complete documentation after each call for the record and next steps.