- make outbound calls to potential customers to promote products or services: as a telecalling executive, your primary responsibility will be to make outbound calls to potential customers in order to promote the products or services offered by the company.
- answer incoming calls from customers to address inquiries: you will also be required to answer incoming calls from customers who have inquiries about the products or services, and provide them with the necessary information.
- understand and adhere to call center scripting and policies: it is important for you to understand and adhere to the call center scripting and policies provided by the company in order to maintain consistency in communication with customers.
- maintain a professional and positive attitude towards customers: you should always maintain a professional and positive attitude towards customers, ensuring that they have a pleasant experience when interacting with the company.
required skills and expectations:
1. basic english proficiency: you should have a basic proficiency in the english language in order to effectively communicate with customers.
2. basic computer skills: a basic knowledge of computer skills is required to navigate through customer databases and call center systems.
3. good communication skills: strong communication skills are essential for effectively conveying information to customers and addressing their inquiries.
4. prior experience in a bpo or call center environment is preferred but not mandatory.
5. ability to work full-time and from the office in kolkata.