• answering phones and explaining the product and services offered by the company.
• contacting existing customers as well as prospective customers using scripts.
• obtaining customer information and other relevant data.
• asking questions to the customer and understanding their specifications.
• resolving queries and issues related to the products and services.
• making recordings of all the sales phone calls and sales deals.
• taking and processing product orders in a professional manner.
• maintaining the database of the customers on a regular basis.
• suggesting solutions based on customer’s needs and requirements
• exceptional oral and written communication skills.
• strong organizational skills.
• ability to work in a team or individually as and when required.
• ability to manage and handle multiple tasks.
• outstanding problem-solving skills.
• exceptional attention to detail.
• hard-working individual.
• good time management abilities.
• strong decision-making skills.
• ability to tolerate stress and pressure
• intermidiate or equivalent
• must know bengali language