Telecaller

Sankalpa Integrated Solutions

1 - 5 Years
1 Openings
Not Disclosed
Face-to-Face interview
Yelahanka, Bangalore

Key Skills

Telecaller Customer Service Excellent Verbal & Written Communication Strong Interpersonal Skills Build Rapport With Customers Proficiency in Using Computers Familiarity With

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Job Description

1. telecalling:

• make outbound calls to existing and potential customers to promote our services.

• provide product information, answer customer queries, and address concerns.

• maintain a high level of professionalism and deliver exceptional customer service.

2. lead generation:

• identify and qualify potential leads through telecalling efforts.

• collect and record relevant customer information accurately.

• follow up with leads and schedule appointments for the sales team.

3. back office support:

• perform various administrative tasks, including data entry, document management, and record keeping.

• update customer profiles and maintain an organized database.

• coordinate with other departments to ensure smooth workflow and timely resolution of customer issues

4. documentation and reporting:

• prepare reports, presentations, and other documents as required.

• maintain accurate records of telecalling activities, customer interactions, and transactions.

• provide regular updates to the management regarding call volumes, leads generated, and customer feedback.