1. Telecalling:
• Make outbound calls to existing and potential customers to promote our services.
• Provide product information, answer customer queries, and address concerns.
• Maintain a high level of professionalism and deliver exceptional customer service.
2. Lead Generation:
• Identify and qualify potential leads through telecalling efforts.
• Collect and record relevant customer information accurately.
• Follow up with leads and schedule appointments for the sales team.
3. Back Office Support:
• Perform various administrative tasks, including data entry, document management, and record keeping.
• Update customer profiles and maintain an organized database.
• Coordinate with other departments to ensure smooth workflow and timely resolution of customer issues
4. Documentation and Reporting:
• Prepare reports, presentations, and other documents as required.
• Maintain accurate records of telecalling activities, customer interactions, and transactions.
• Provide regular updates to the management regarding call volumes, leads generated, and customer feedback.