Tele Sales Officer

Shares Bazzar Pvt Ltd

Job Summary:

We are seeking highly motivated and skilled individuals to join our team as BPO Associates. As a BPO Associate, you will be responsible for providing exceptional customer service and support to clients, ensuring the smooth execution of various business processes. You will handle customer inquiries, resolve issues, and deliver efficient and effective solutions while maintaining a high level of professionalism and adherence to company policies and procedures.

Key Responsibilities:

Customer Service: Interact with customers via phone, email, or chat to address inquiries, provide information, and resolve any issues or concerns in a timely and professional manner.

Process Execution: Execute specific business processes as per the defined procedures, ensuring accuracy, efficiency, and adherence to quality standards.

Data Management: Accurately enter and update customer information, transactions, and interactions in the designated systems or databases.

Problem-solving: Analyze customer concerns and provide appropriate solutions, escalating complex issues to the relevant departments when necessary.

Product/Service Knowledge: Maintain a comprehensive understanding of the company's products, services, and processes to provide accurate and up-to-date information to customers.

Quality Assurance: Perform quality checks on completed work to ensure accuracy, compliance, and adherence to defined standards.

Documentation: Prepare and maintain reports, records, and documentation related to customer interactions, ensuring confidentiality and data protection.

Team Collaboration: Collaborate with team members and other departments to share knowledge, best practices, and contribute to the overall improvement of processes and customer satisfaction.

Performance Metrics: Meet or exceed key performance indicators (KPIs) such as customer satisfaction ratings, response time, and productivity targets.

Qualifications and Skills:

Experience : 0 - 1 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Tele Sales Officer

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : Female

Job Country : India