As a Tele Counselor, you will assist individuals in understanding and choosing the right educational or career paths. This full-time role is based in Tilak Nagar, Delhi, and is suitable for recent school graduates or those with up to two years of experience.
Key Responsibilities:
1. **Counseling**: Engage with potential clients through phone calls to understand their needs and provide guidance on courses or career options.
2. **Information Dissemination**: Share detailed information about various programs, including eligibility, duration, and benefits, to help clients make informed decisions.
3. **Follow-Up**: Maintain contact with interested clients to answer their queries and encourage them to enroll in suitable programs.
4. **Documentation**: Keep accurate records of calls, client interactions, and feedback to ensure smooth communication and process flow.
5. **Team Collaboration**: Work closely with other team members to develop strategies for improving counseling services and client satisfaction.
Required Skills and Expectations:
Candidates should possess strong communication skills to engage effectively with clients. Good listening abilities are essential to understand client concerns. Must be approachable and patient while guiding individuals through their educational decisions. Organizational skills are important for maintaining records and managing follow-ups. A positive attitude and a willingness to learn are highly valued in this role, as well as the ability to handle multiple tasks efficiently.