Responsibilities of candidates include:
• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
• Identify customers’ needs and wants, clarifying information whenever possible
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
• Document or maintain records of each and every interactions with the customers for future evaluation.