AOV Group

Noida Sector 57

Responsibilities of candidates include: Answer phone calls in a more professional manner and provide information about products and services as required by the callers Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments Identify customers needs and wants, clarifying information whenever possible Follow up customers and their complaints; ensuring that customers requests are attended to accordingly. Document or maintain records of each and every interactions with the customers for future evaluation.