Tele-caller

PAYMASTER

Job Title: Tele calling Team leader

Job Type: Debt Recovery

Industry: Banking & Financial Services Collections

Product ALL

Location #CG ROAD Ahmedabad

Purpose of the Job:

Telecalling Team Leader is responsible for the day-to-day operations on the Tele Calling Floor. This role is required high level of customer orientation, persuasion and negotiation skills, a problem-solving attitude to work with customers to resolve their debts and collect the payments.

Duties & Responsibilities:

Interacting with customers over phone for

understanding reasons for late payment who are not getting resolved from the Tele Caller.

Drive daily DRR and different strategies as per the process.

Track DRR target against actual during the day to day

Assist team with any queries or requests.

Ensure No COC Violence on the floor.

Perform consistently to meet department targets

Co-ordinate with On Field Staff for collections.

In depth knowledge of performance metrics by leading their respective BKTS.

MIS to be maintained.

Client Handling.

Requirements:

Education: 12th Pass/Graduate Dra certified compulsory

Experience: Fresher & 1 Years+

Job Type: Full Time

Salary: 15,000/- to 20,000/- per month

Schedule: Day shift

Supplemental pay types:

Yearly bonus

Experience : 0 - 4 Years

No. of Openings : 40

Education : Higher Secondary, Secondary School

Role : Tele-caller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India