Paymaster

Ahmedabad, Gujarat

Job Title: Tele calling Team leaderJob Type: Debt RecoveryIndustry: Banking & Financial Services CollectionsProduct ALLLocation #CG ROAD AhmedabadPurpose of the Job:Telecalling Team Leader is responsible for the day-to-day operations on the Tele Calling Floor. This role is required high level of customer orientation, persuasion and negotiation skills, a problem-solving attitude to work with customers to resolve their debts and collect the payments.Duties & Responsibilities:Interacting with customers over phone forunderstanding reasons for late payment who are not getting resolved from the Tele Caller.Drive daily DRR and different strategies as per the process.Track DRR target against actual during the day to dayAssist team with any queries or requests.Ensure No COC Violence on the floor.Perform consistently to meet department targets Co-ordinate with On Field Staff for collections.In depth knowledge of performance metrics by leading their respective BKTS.MIS to be maintained.Client Handling.Requirements:Education: 12th Pass/Graduate Dra certified compulsoryExperience: Fresher & 1 Years+Job Type: Full TimeSalary: 15,000/- to 20,000/- per monthSchedule: Day shiftSupplemental pay types:Yearly bonus

Job Role: Tele caller Handle customer's outbound calls. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our database in a comprehensible way Meet personal/team qualitative and quantitative targetsMinimum Requirement: Good Communication Skills Good Problem-solving skills over the call High energy level