Tele Caller (Female Candidates Only)

Key Responsibilities:Calling KRA:

€¢ Search and collect contact details (Email ID, Contact No., Full Address) of hotels/duty managers via Google or hotel websites.

€¢ Communicate via phone and email with hotels/duty managers to share customer details and request invoices.

€¢ Follow up consistently through calls and emails for pending invoices.

€¢ Clearly communicate requirements and resolve queries to ensure timely invoice receipt.

€¢ Achieve daily, weekly, and monthly targets for invoice collections.

€¢ Maintain accurate logs of calls and interactions in the MIS system.

€¢ Coordinate with the internal hotel team to align strategies for improved conversion.

€¢ Share constructive feedback with internal teams for service and process improvement.

€¢ Handle basic hotel service-related follow-ups when necessary.

Invoice Quality Check (QC) KRA:

Verify each collected invoice based on the following parameters:

€¢ Traveller and co-traveller name(s)

€¢ Check-in and check-out dates

€¢ Total duration of stay

€¢ Number of accompanying family members

€¢ Invoice amount

€¢ GST amount

€¢ Full company name as per Cleartrip records

€¢ Correct Cleartrip GST number

€¢ Invoice must only reflect stay-related expenses

€¢ PNR number, if applicable

Key Skills & Competencies:

€¢ Excellent verbal communication and interpersonal skills

€¢ Strong persuasion and negotiation skills

€¢ Ability to stay positive and productive under pressure

€¢ Basic knowledge of CRM tools and MS Office

€¢ Strong attention to detail and good listening skills

€¢ Fluency in English, Hindi, and/or regional languages (as applicable)

Qualifications & Experience:

€¢ Minimum qualification: 12th Pass (Graduation preferred)

€¢ 0€“2 years of experience in hospitality, telesales, telecalling, or outbound calling

€¢ Experience in BPO, EdTech, or service-oriented sectors will be an added advantage

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Graduate (B.A)

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office