Fresher hiring for Telecaller

NPM Recruitment

job title: telecaller – customer service & appointment booking

company: metropolis healthcare (leading diagnostic laboratory)

location: malad, mumbai

openings: 15 – by language segment (see below)

eligibility criteria

education:

graduate (any discipline) or

12th-pass (hsc) with minimum 6 months of telecalling/customer support experience

a bachelor’s degree in science is preferred

experience: freshers are welcome (graduates), hsc candidates should have at least 6 months relevant experience

language-wise hiring breakdown (total: 15)

hindi/english: 3 agents

tamil: 8 agents

malayalam: 2 agents

kannada: 2 agents

languages required

excellent reading, writing & speaking skills in the assigned language and basic to intermediate english and hindi

🧩 key responsibilities

handle inbound and outbound calls regarding medical test inquiries

provide accurate information about tests, packages, and procedures

assist customers in scheduling and confirming diagnostic appointments

maintain and update call logs and appointment details in crm/scheduling system

follow-up with customers to ensure appointment attendance and feedback

uphold confidentiality and data protection protocols in line with healthcare regulations

🕒 shift timings & work schedule

shifts available:

9:00 am – 6:00 pm

10:00 am – 7:00 pm

11:00 am – 8:00 pm

weekly off: 1 rotational day off per week

compensation

salary: up to ₹16,000 per month (in-hand)

incentives: performance-based incentives may apply

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  12th Pass, B.Pharma, B.Sc, B.Tech [Other], Any Bachelor Degree

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Malad, Mumbai