Hiring For Tele Caller

job description: tele-caller / senior counsellor (hod)

location: phase 11, mohali (near more supermarket)

job type: full-time

experience: 2–5 years (tele-calling / counselling / team handling)

about the role

we are looking for an experienced and dynamic tele-caller / senior counsellor (hod) to lead our counselling and tele-calling team. the ideal candidate should have excellent communication skills, the ability to guide students/customers, and strong leadership qualities to manage day-to-day operations.

key responsibilities

handle inbound and outbound calls to counsel students/clients about courses or services.

lead and manage the tele-calling/counselling team to achieve monthly targets.

conduct counselling sessions, explain offerings, and convert enquiries into admissions/registrations.

train new counsellors and monitor their performance.

maintain databases, follow-up records, and mis reports.

coordinate with management to plan strategies for lead conversion.

ensure high-quality customer service and professional communication at all times.

required skills

excellent communication and interpersonal skills.

strong counselling and negotiation abilities.

leadership and team management experience.

confident, proactive, and target-oriented.

basic computer knowledge (ms office, crm tools).

qualifications

graduate / postgraduate in any field.

minimum 2 years of tele-calling or counselling experience (senior role preferred).

salary

competitive salary based on experience + incentives.

work location

phase 11, mohali — near more supermarket

• Experience

  1 - 7 Years

• No. of Openings

  25

• Education

  Graduate (B.A)

• Role

  Tele Caller

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Phase-11 Sector 65 SAS Nagar Mohali