Hiring For Tele Caller

Job Description: Tele-Caller / Senior Counsellor (HOD)

Location: Phase 11, Mohali (Near More Supermarket)

Job Type: Full-time

Experience: 2–5 years (Tele-calling / Counselling / Team Handling)

About the Role

We are looking for an experienced and dynamic Tele-caller / Senior Counsellor (HOD) to lead our counselling and tele-calling team. The ideal candidate should have excellent communication skills, the ability to guide students/customers, and strong leadership qualities to manage day-to-day operations.

Key Responsibilities

Handle inbound and outbound calls to counsel students/clients about courses or services.

Lead and manage the tele-calling/counselling team to achieve monthly targets.

Conduct counselling sessions, explain offerings, and convert enquiries into admissions/registrations.

Train new counsellors and monitor their performance.

Maintain databases, follow-up records, and MIS reports.

Coordinate with management to plan strategies for lead conversion.

Ensure high-quality customer service and professional communication at all times.

Required Skills

Excellent communication and interpersonal skills.

Strong counselling and negotiation abilities.

Leadership and team management experience.

Confident, proactive, and target-oriented.

Basic computer knowledge (MS Office, CRM tools).

Qualifications

Graduate / Postgraduate in any field.

Minimum 2 years of tele-calling or counselling experience (senior role preferred).

Salary

Competitive salary based on experience + incentives.

Work Location

Phase 11, Mohali — Near More Supermarket

• Experience

  1 - 7 Years

• No. of Openings

  25

• Education

  Graduate (B.A)

• Role

  Tele Caller

• Industry Type

  Telecom / ISP

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Phase-11 Sector 65 SAS Nagar Mohali