telecaller, also known as a telemarketer or telephone sales representative, is responsible for generating sales by reaching out to potential and existing customers. their duties include:
making calls: making outbound calls to potential customers, or cold calls to existing customers
presenting products: explaining the company's products and services, and their benefits
building relationships: fostering relationships with existing customers, and building rapport with potential customers
managing customer concerns: resolving customer issues and concerns
collecting data: gathering data on the impact of the company's products or services, and relaying it to the relevant departments
maintaining databases: acquiring and retaining contact information databases
creating reports: creating reports and documentation based on conversations with customers
meeting targets: meeting and exceeding sales targets
staying updated: staying updated with market trends
interacting via multiple channels: interacting with customers via live chat, emails, social media, and direct calls
adapting sales pitches: modifying sales pitches based on customer demand
telecallers should have great communication skills, creative thinking ability, and the ability to handle pressure.