The job of a telecaller is to act as a customer service representative, providing information about the company's offerings and fulfilling the needs of the customers . The responsibilities of a telecaller are as follows:
Making calls: Telecallers make outbound calls to potential and existing customers, as well as inbound calls to handle inquiries.
Selling: Telecallers use persuasion skills to sell, upsell, and cross-sell products or services.
Customer service: Telecallers answer customer queries, resolve complaints, and build relationships with customers.
Record keeping: Telecallers maintain daily call records and submit progress reports.
Staying updated: Telecallers stay up to date on market trends.
Identifying needs: Telecallers identify customer needs.