Female - Urgent Opening For Inquiry Counsellor Cum Tele-caller

Indosoft Technology

inquiry counselor cum tele-caller

an inquiry counselor cum tele-caller is a combined role typically found in indosoft technology for business analyst training and placement. the position requires handling both face-to-face inquiries and telephonic communication, where the individuals primary responsibility is to provide information, resolve queries, and guide prospective customers or students. below is a general description of this role:

key responsibilities:

1. handling inquiries:

o responding to inquiries received via phone, email, or in person.

o offering detailed information about for business analyst training and placement

o providing guidance to prospects and offering tailored solutions based on their needs.

2. telecalling:

o making outbound calls to potential leads (prospective students, customers, or clients).

o following up with leads and nurturing relationships to convert them into actual clients or customers.

o conducting market research via calls to gather information about customer needs and preferences.

3. customer support:

o resolving customer complaints or issues in a professional manner.

o providing continuous support and assistance, offering solutions to customers' problems.

o ensuring all queries are handled promptly, with accurate information.

4. data management:

o maintaining records of all inquiries, calls, and feedback.

o updating ms excel or databases with customer information and interactions.

o tracking and reporting on the status of leads and customer interactions.

5. sales and conversion:

o converting leads into customers by promoting the benefits of the product/service.

o meeting conversion targets and contributing to the overall sales goals.

6. team coordination:

o collaborating with other teams (sales, marketing, or support) to ensure smooth operations.

o providing feedback to management about customer trends or concerns.

skills required:

excellent communication skills (verbal and written)

persuasion and negotiation abilities.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Higher Secondary, B.A, B.B.A, B.Com, B.Ed, B.Sc, LLB, Any Bachelor Degree, M.Com, M.Ed

• Role

  Tele Caller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  01st floor, S. M. Tower, Bus Stop, above Jijamata bank, near Karvenagar, Karve Nagar, Pune.Maha..