Make outbound calls to customers and business contacts to introduce company products and services.
Handle inbound calls and respond to customer queries professionally.
Follow up with customers, distributors, and prospective clients regarding enquiries, orders, and payments.
Maintain accurate records of calls, customer information, enquiries, and follow-ups.
Coordinate with the sales and distribution teams for order processing and customer requirements.
Explain product information accurately as per company-approved communication.
Build positive relationships with customers and ensure good customer service.
Achieve daily/weekly calling and follow-up targets.
Prepare basic call reports and provide regular updates to management.
Maintain confidentiality and follow company policies and pharmaceutical compliance requirements.