Technical Support Executive

Technical Support Responsibilities:

• Identifying hardware and software solutions.

• Troubleshooting technical issues.

• Diagnosing and repairing faults.

• Resolving network issues.

• Talking customers through a series of actions to resolve a problem.

• Following up with clients to ensure the problem is resolved.

• Replacing or repairing the necessary parts.

• Supporting the roll-out of new applications.

• Providing support in the form of procedural documentation.

• Managing multiple cases at one time.

• Testing and evaluating new technologies.

• Conducting electrical safety checks on equipment.

Technical Support Requirements:

• Attention to detail and good problem-solving skills.

• Excellent interpersonal skills.

• Good written and verbal communication.

• Installing and configuring hardware and software.

• Speaking to customers to quickly get to the root of their problem.

• Providing timely and accurate customer feedback.

• Experience

  1 - 2 Years

• No. of Openings

  50

• Education

  Graduate (B.Tech/B.E)

• Role

  Technical Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office