Technical Engineer / Technical Resolver

TECHNOCUBE

0 - 3 Years
10 Openings
Not Disclosed
Face-to-Face interview
Chandigarh

Key Skills

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Job Description

taking inbound calls with computer issues and resolving customer issues.

troubleshoot regarding any technical queries to us & canada clients.

should have knowledge of winxp, win7, win8 & windows 10.

able to take desktop remote access from the client.

troubleshoot issues related to software, printer, email, router & extender configure.

skills & competencies

operating systems – windows 8, windows 10

applications – ms-office, desktop and server related applications

infrastructure – good experience on support of desktop environment is mandatory; basic concept and understanding of networks; knowledge on network printers, wireless, mailing solution is must.

should have experience in domain environment

knowledge

must have sufficient knowledge of basic network components

must have working knowledge & exposure of customer handling

knowledge of server operating systems and its functioning.

should have mindset and attitude to serve and support customers and be a great team spirit