Technical Engineer / Technical Resolver

TECHNOCUBE

Taking inbound calls with computer issues and resolving customer issues.

Troubleshoot regarding any technical queries to US & Canada Clients.

Should have knowledge of WINXP, WIN7, WIN8 & windows 10.

Able to take Desktop Remote Access from the client.

Troubleshoot issues related to software, printer, email, Router & Extender configure.

Skills & Competencies

Operating Systems Windows 8, Windows 10

Applications MS-office, Desktop and Server related applications

Infrastructure Good Experience on Support of Desktop Environment is mandatory; Basic Concept and understanding of Networks; Knowledge on Network Printers, Wireless, Mailing Solution is must.

Should have experience in Domain Environment

Knowledge

Must have sufficient knowledge of Basic Network Components

Must have working knowledge & exposure of customer handling

Knowledge of Server operating systems and its functioning.

Should have mindset and attitude to serve and support customers and be a great team spirit

Experience : 0 - 3 Years

No. of Openings : 10

Education : B.C.A, B.Sc, B.Tech/B.E

Role : Technical Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India