tech support executive

SolrayoTech Solutions Private Limited

Responsibilities for Technical Support Engineer

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems

Actively update, maintain and monitor all aspects of computer networks

Install and configure computer systems and applications within the company

Respond to customer inquiries and assist in troubleshooting and resolving challenges

Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

Assist management in creating training materials pertaining to computer troubleshooting and usage

Act as the initial point of contact for all computer and system related concerns from clients or other employees

Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Qualifications for Technical Support Engineer

Industry-specific certification in relevant computer languages or software may be required

3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services

Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs

Extensive experience working with different operating systems including Windows and Mac OS

Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Ability to prioritize and manage several milestones and projects efficiently

Professional written and interpersonal skills are essential when communicating with customers and clients

Experience installing and configuring computer systems and applications for a large company

Accept constructive criticism and customer feedback regarding their experience with software or IT services

Experience : 2 - 7 Years

No. of Openings : 6

Education : B.C.A, B.Tech/B.E, M.C.A, M.Tech

Role : Technical Support Engineer

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India