Team Leader - Job Description.
Team Leader reflects a leadership role within an organization where the individual is responsible for guiding, managing, and supporting a team of employees. The Team aspect of the title indicates that the individual leads a specific group, and the Leader aspect signifies their role in directing and overseeing the teams work, ensuring alignment with organizational goals. This title typically implies a mid-level position with a focus on both operational management and people management, bridging the gap between team members and upper management.
Key Responsibilities:
1. Manage and allocate site work to all technicians.
2. Plan service activities and ensure proper execution of work.
3. Develop a monthly execution plan and allocate filtration machines based on service priority, AMC schedule, and shutdown work.
4. Ensure proper tracking of AMC customers and adherence to quarterly and half-yearly service schedules.
5. Instruct the accounts team to raise invoices for services rendered and ensure timely submission to customers with all necessary supporting documents.
6. Plan appropriate training schedules for technicians, addressing their training needs on a half-yearly basis.
7. Arrange monthly meetings with technicians to review their performance. Communicate the next days work assignments to technicians with clear descriptions, timing, and customer contact details.
8. Respond to customer complaints and allocate manpower to resolve issues promptly. Support AMC clients within the agreed response time and monitor the agreed Turnaround Time (TAT).
9. Track warranty and non-warranty complaints.
10. Allocate manpower for health check-ups of transformers in collaboration with the marketing engineer, ensuring completion within the agreed timeframe.
11. Ensure collection of service reports from technicians within two days of service completion.
12. Review service reports after each service, and inform the service engineer if a quotation for spares or additional services is required.
13. Forward service reports to the service engineer for the preparation of test reports.
14. Keep track of daily manpower utilization and filtration machine usage.
15. Inspect sites post-service to assess service quality and gather customer feedback.
16. Arrange necessary training for the customer site facility team on transformer operation and maintenance as needed.
Education and Experience Requirements.
Education: A Bachelors of degree in Electricals Engineering or Diploma in Electrical is required.
Experience: A minimum of 3-5 years of professional experience, with at least 2 years in a leadership or supervisory role. Experience in managing teams and resources is essential. The candidate should have a proven track record of meeting deadlines and improving team performance.
Industry Experience: Transformer & Switchgear service experience or in the industry relevant to the role is often required.
Certifications: Electrical supervisor license is mandatory.
Skills: Strong leadership, communication, and problem-solving skills are essential. The ability to motivate and mentor team members, manage conflicts, and lead through change is crucial.
Work Experience:
1. Experience in transformer and OLTC operations, including preventive maintenance, handling breakdowns, and managing parallel operations of transformers.
2. Skilled in locating and rectifying all types of HV & LV panels and cable faults, including performing HV & LV cable joint sand terminations.
3. Proficient in working with High- and low-tension switchgear such as VCB, SF6, RMU LBS, ACB, MCB, ELCB, MCCB, MOCB, OCB, VCB, and RCCB.
4. Experienced in testing all types of electrical equipments, Protection and auxiliary relays and proficient in using electrical instruments like Megger, Hi-Pot test kit CRM, Time interval, Single -three phase relay test kit, Multimeter, earth tester, and phase sequence meter etc,
5. Extensive knowledge of safety procedures and operations in the electrical field.
6. Extensive knowledge of type of work permit and related compliance.
Reporting Structure:
Reporting to: Branch Manager
Provide a brief summary of the teams performance to Branch Manager. Highlight key achievements, progress on goals, and any significant developments.
2. Performance Metrics
Sales Numbers: [., Expected billing for the week / month Vs actual billing]
Customer Satisfaction: [., Customer satisfaction score and positive feedback]
Final sales number: [., Total sales V/S AOP and budget VS Actual expenses]
3. Team Highlights
Individual/Team Achievements: [., Recognition of outstanding team members]
Training & Development: [., Completion of specific training modules]
Innovation & Improvements: [., Implementation of new processes.
4. Challenges and Solutions
Challenges: [., Issues with meeting deadlines, technical difficulties]
Solutions Implemented: [., Adjusted workflows, additional training]
5. Goals for the Next Period
Short-term Goals: [., Increase sales by X%, reduce error rates by Y%]
Long-term Goals: [., Enhance team collaboration, develop new strategies]
6. Support Needed
Resources: [., Additional staff, budget for new tools]
Support: [., Approval for new initiatives, guidance on strategic decisions]
Collaboration and Interaction:
Internal Interactions:
Department Teams: Regular interaction with [., Marketing, Sales, Purchase department] teams to align on task, share updates, and collaborate on achieving common goals.
Management: Frequent communication with [., Senior Management, Branch Manager] to report on progress, discuss strategies, and receive guidance on key initiatives.
Support Functions: Close collaboration with [., HR, Finance, IT] for recruitment, budget management, and technical support needs.
External Interactions:
Clients: Regular interaction with clients to understand their needs, provide updates, and ensure satisfaction with services/spare parts.
Vendors: Collaborate with vendors to manage supplies, negotiate contracts (Along with Purchase team), and ensure timely delivery of Spare parts/services.
Work Environment and Conditions:
Work Environment: The Team Leader role is typically based on-site and office for specific time. However, the position is hybrid work options, allowing for a combination of remote and in-office work depending on the job needs.
Travel Requirements: The traveling primarily for team meetings, client interactions, or site visits. Travel is generally expected to be within the region but could occasionally extend to other locations depending on work demands.
Work Hours: Standard working hours are from 9 AM to 6 PM, Monday through Saturday, but flexibility may be required to meet work deadlines, including occasional evenings or weekends.
2 - 8 Years
2 Openings
5.0 - 8.0 Lac/Yr
Face-to-Face interview
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