Team Leader ( Domestic and international )

Zesys Consultancy Services

Job Title- Team Leader(Sales)

Location: New Delhi

Job Type: Full time

Experience- 2 Years

Salary- 25k-27k Monthly

Team Leader

Support team manager and performs management duties.

Team handling and taking escalation calls.

Communicates deadlines and sales goals to team members.

Conducts team meetings to update members on best practices.

Provide quality customer service, answering customer enquiries and effectively handling customer complaints.

Responsibilities :-

It can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.

Which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance..

Voice quality management for contact center supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.

Monitoring and managing Voice quality of the individual Calls by recording some percentage of agent calls, which can then be scored against each contact centers key metrics

Skills:-

Excellent verbal and written communication skills

Good problem solving and critical thinking ability.

Detail - oriented and process - focused. Must be able to follow the process and document interactions as per requirements in a clear and concise manner

Must be able to interact with customers and internal stakeholders comfortably

Good Aptitude

Exceptional interpersonal skills.

Excellent communication and interpersonal skills:

Good verbal communicator and presenter

Professional presentation and Presence

Can work autonomously but is also a team player, self motivated and positive

Experience : 1 - 5 Years

No. of Openings : 8

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Manufacturing / Production / Quality

Gender : [ Male / Female ]

Job Country : India