Team Leader ( Domestic and International )

Zesys Consultancy Services

job title- team leader(sales)

location: new delhi

job type: full time

experience- 2 years

salary- 25k-27k monthly

team leader

• support team manager and performs management duties.

• team handling and taking escalation calls.

• communicates deadlines and sales goals to team members.

• conducts team meetings to update members on best practices.

• provide quality customer service, answering customer enquiries and effectively handling customer complaints.

responsibilities :-

• it can be used to optimize assignment for skills-based routing and to identify knowledge gaps that can be rectified with additional training.

• which may include achievement of first-call resolution, post-call measures of customer satisfaction, lead generation, or other measures of performance..

• voice quality management for contact center supervisors, making it easy to assess hold time, average call handling time, and measures of customer satisfaction, alongside custom reporting on specific business goals.

• monitoring and managing voice quality of the individual calls by recording some percentage of agent calls, which can then be scored against each contact center’s key metrics

skills:-

• excellent verbal and written communication skills

• good problem solving and critical thinking ability.

• detail - oriented and process - focused. must be able to follow the process and document interactions as per requirements in a clear and concise manner

• must be able to interact with customers and internal stakeholders comfortably

• good aptitude

• exceptional interpersonal skills.

• excellent communication and interpersonal skills:

• good verbal communicator and presenter

• professional presentation and presence

• can work autonomously but is also a team player, self motivated and positive

• Experience

  1 - 5 Years

• No. of Openings

  8

• Education

  Any Bachelor Degree

• Role

  Team Leader

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office