• manage network servers and technology tools - configuring and maintaining the networked computer system, including hardware, system software, and applications.
• monitor performance and maintain systems according to requirements – system monitoring and maintenance including configuration & security management, patching, automation, hardware and system upgrades.
• promptly respond to all incoming client issues by ticket, phone, e-mail, or chat within 15 minutes
• troubleshoot issues and outages - help desk troubleshooting functions which includes desktop support, user applications, data management, network support and email support
• ensure security through access controls, backups and firewalls.
• follow standardized operating procedures as much as possible – create new procedures when required.
• build an internal wiki with technical documentation, manuals and it policies
• should have knowledge about freepbx, asterisk, openldap, active directory, dns, apache, php, mysql.
• good linux knowledge
• having experience of 2+ year
• general assistance to any task that may involve the it department
• help desk support over the phone for satellite offices.
• contribute ideas to improve the it department’s operation
• tier 1 technical support issues per month (drive mapping, password resets, os installation, etc.)
• participate in daily huddles to help ensure the daily success of the team.