Inventive IT

Pune, Maharashtra

Manage network servers and technology tools - Configuring and maintaining the networked computer system, including hardware, system software, and applications. Monitor performance and maintain systems according to requirements System monitoring and maintenance including configuration & security management, patching, automation, hardware and system upgrades. Promptly respond to all incoming client issues by ticket, phone, e-mail, or Chat within 15 minutes Troubleshoot issues and outages - Help Desk troubleshooting functions which includes desktop support, user applications, data management, network support and email support Ensure security through access controls, backups and firewalls. Follow standardized operating procedures as much as possible Create new procedures when required. Build an internal wiki with technical documentation, manuals and IT policies Should have Knowledge about FreePBX, Asterisk, OpenLDAP, Active Directory, DNS, Apache, PHP, Mysql. Good Linux knowledge Having experience of 2+ year General assistance to any task that may involve the IT Department Help Desk support over the phone for satellite offices. Contribute ideas to improve the IT Departments operation Tier 1 technical support issues per month (Drive mapping, password resets, OS installation, etc.) Participate in daily huddles to help ensure the daily success of the team.