Ensure all tickets meet the targets for resolution, escalation, documentation & completion
�� Good experience in Active Directory with Windows Server and Operating System.
�� Able to solve user problems and document the solutions.
�� Desktop Support-Installation, Configuration, troubleshooting, It helpdesk, remote support etc.
�� Advance troubleshooting skills and resolution
�� Ticket management with escalation and service level reporting.
�� Root Cause Analysis.
�� LAN, WAN, WIFI, Firewall configuration and troubleshooting (FortiGate Firewall)
�� VM Ware Installation and Management
�� Cloud server management (oracle, NxtGen, G-suite and O365 admin Portal)
�� Backup management
�� NAS management
�� AV Server management
�� IT procurement, internet, MPLS
�� Open-source OS Ticket management
�� System management
�� Centralized hosting management
�� Backup management cloud and local
�� Inventory Management