Urgent Requirement For VC SUPPORT ENGINEER

€¢ Provides premium onsite support of all facets of Cisco and AV rooms locally at designated Head office sites.

€¢ Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems

€¢ Troubleshooting of VC equipment related issues

€¢ Escalation to backend and support vendor to identify issue and resolve them accordingly

€¢ Management and support of Premium spaces during major events

€¢ Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure for Zoom, Cisco and VC equipment.

€¢ Proactive monitoring and checks of internal and external VC systems Zoom and Cisco platform at designated Head office locations.

€¢ Assist Tech Lounge for any VC issues

€¢ Provide assistance in the successful implementation of VC solutions at Head office sites.

€¢ Provide Zoom and Cisco room use training and guidance

€¢ Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers

€¢ Stakeholder Management & management of stakeholder expectations

€¢ Assist in the development of pro-active improvements to the service

€¢ Flexible approach to ad-hoc tasks requested by AV management team

€¢ Existing knowledge of Cisco and Zoom solutions.

€¢ Manage user queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business.

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Graduate (B.C.A, B.Sc)

• Role

  Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office