V5 Infotech Pvt Ltd

Sion, Mumbai

Provides premium onsite support of all facets of Cisco and AV rooms locally at designated Head office sites. Setup and operation of video conferencing systems and infrastructure, switching and control of audio and video systems Troubleshooting of VC equipment related issues Escalation to backend and support vendor to identify issue and resolve them accordingly Management and support of Premium spaces during major events Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure for Zoom, Cisco and VC equipment. Proactive monitoring and checks of internal and external VC systems Zoom and Cisco platform at designated Head office locations. Assist Tech Lounge for any VC issues Provide assistance in the successful implementation of VC solutions at Head office sites. Provide Zoom and Cisco room use training and guidance Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers Stakeholder Management & management of stakeholder expectations Assist in the development of pro-active improvements to the service Flexible approach to ad-hoc tasks requested by AV management team Existing knowledge of Cisco and Zoom solutions. Manage user queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business.