Store Manager

Customer focus: Driving Net Promoter Score

— Greeting customers when they enter the store and coaching the team to do the same.

— Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.

— Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

— Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan:

— Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

— Developing a culture of high sales performance expectations, . Sales Leadership

— Motivating and inspiring the field team to drive for results

— Assessing field capability and establish performance priorities at group level

People development (Attrition Control):

— Assisting in recruiting and selecting high potential staff.

— Providing effective on-the-job training and guidance to team members making use of company training modules.

— Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

— Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

— Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management:

— Monitoring cash reconciliation to ensure there is no mismatch of store funds.

— Ensuring availability of required merchandise and services.

— Conducting stocktakes regularly.

— Ensuring the staff at store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed.

— Performing the necessary quality checks for the new products.

— Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision:

— Ensuring that all store employees, inclu

• Experience

  1 - 6 Years

• No. of Openings

  100

• Education

  Diploma

• Role

  store manager

• Industry Type

  Pharma / BioTech / Clinical Research

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office