store manager

Job Description

Customer focus: Driving Net Promoter Score

Greeting customers when they enter the store and coaching the team to do the same.

Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.

Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. plan:

Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, . Sales Leadership

Motivating and inspiring the field team to drive for results

Assessing field capability and establish performance priorities at group level

People development (Attrition Control):

Assisting in recruiting and selecting high potential staff.

Providing effective on-the-job training and guidance to team members making use of company training modules.

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management:

Monitoring cash reconciliation to ensure there is no mismatch of store funds.

Ensuring availability of required merchandise and services.

Conducting stocktakes regularly.

Ensuring the staff at store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed.

Performing the necessary quality checks for the new products.

Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision:

Ensuring that all store employees, inclu
  • Experience1 - 6 Years
  • No. of Openings100
  • EducationHigher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Any Bachelor Degree
  • Rolestore manager
  • Industry TypePharma / BioTech / Clinical Research
  • Gender[ Male / Female ]
  • Job CountryIndia
  • Job TypeWork from Office
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