Store Incharge

KRA Description

Inventory Management Ensure accurate stock levels, avoid overstocking/stockouts, manage GRN and returns.

Store Operations Oversee daily activities cleanliness, order, safety, and timely opening/closing.

Team Supervision Manage and motivate staff; ensure productivity and discipline.

Customer Service Ensure high customer satisfaction through timely assistance and product availability.

Sales Support Coordinate with sales team; maintain display and availability of fast-moving items.

Vendor Coordination Liaise with suppliers for timely delivery, quality check, and issue resolution.

Compliance & Reporting Ensure adherence to company SOPs, audits, and timely reporting to management.

Key Performance Indicators (KPI) for Store Incharge

KPI Target/Benchmark

Stock Accuracy Rate >98% (stock physically matches the system)

Shrinkage Rate <1% of total inventory value

Inventory Turnover Ratio Based on industry usually 812 turns annually

Customer Complaint Resolution Time <24 hours

Store Opening/Closing Compliance 100% as per schedule

Sales per Employee Depends on store size tracked monthly

Staff Attendance/Discipline >95% attendance, no more than 1 disciplinary case/month

Audit Score >90% in internal/external audits

Order Fulfillment Rate >95% of orders fulfilled without delay

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Store Incharge

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Konark Building Narhe Road Narhe