kra description
inventory management ensure accurate stock levels, avoid overstocking/stockouts, manage grn and returns.
store operations oversee daily activities cleanliness, order, safety, and timely opening/closing.
team supervision manage and motivate staff; ensure productivity and discipline.
customer service ensure high customer satisfaction through timely assistance and product availability.
sales support coordinate with sales team; maintain display and availability of fast-moving items.
vendor coordination liaise with suppliers for timely delivery, quality check, and issue resolution.
compliance & reporting ensure adherence to company sops, audits, and timely reporting to management.
key performance indicators (kpi) for store incharge
kpi target/benchmark
stock accuracy rate >98% (stock physically matches the system)
shrinkage rate <1% of total inventory value
inventory turnover ratio based on industry usually 812 turns annually
customer complaint resolution time <24 hours
store opening/closing compliance 100% as per schedule
sales per employee depends on store size tracked monthly
staff attendance/discipline >95% attendance, no more than 1 disciplinary case/month
audit score >90% in internal/external audits
order fulfillment rate >95% of orders fulfilled without delay