Snag Resolution Associate

GoldenHire Consultancy

Role Purpose:

The Associate – Snag Resolution is responsible for providing essential support to the Customer Program

team within the Delivery department, specifically focusing on the identification, documentation, and

tracking of snags or defects encountered during data center delivery, commissioning, and initial

customer handover phases. This role involves meticulous record-keeping, facilitating communication

between technical teams and the customer program, and ensuring timely follow-up to support the

efficient resolution of identified issues, ultimately enhancing customer satisfaction.

Key Responsibilities:

Snag Identification & Documentation:

 Field Support: Assist the Senior Manager - Customer Program and technical teams during site walkthroughs,

inspections, and commissioning activities to identify operational and construction-related

deficiencies or snags.

 Detailed Logging: Meticulously document all identified snags, including location, description, severity,

photographic evidence, and initial assessment, in the designated tracking system.

 Categorization: Categorize snags accurately based on predefined classifications (., electrical,

mechanical, civil, IT, cosmetic) to facilitate proper routing.

Tracking & Communication:

 Progress Monitoring: Continuously monitor the status of open snags, following up with relevant

internal technical teams (., Engineering, Operations, Project Management, IT/Network) to obtain

updates on resolution progress.

 Stakeholder Updates: Facilitate regular communication by compiling progress reports on snag

resolution for the Senior Manager - Customer Program and other internal stakeholders.

 Information Flow: Ensure accurate and timely information flow regarding snag status between

customer-facing teams and technical resolution teams.

Coordination & Closure Support:

 Resolution Facilitation: Assist in coordinating schedules for re-inspection or re-testing once snags are

reported as resolved by technical teams.

 Verification Support: Support the verification process to ensure snags are truly resolved to the

required standards before final closure.

 Closure Documentation: Ensure all necessary documentation for snag closure, including signoffs and

verification reports, is complete and correctly filed.

Key Deliverables:

 Accurate Snag Log:

o Comprehensive Database: A meticulously maintained and up-to-date snag log or tracking

database with detailed entries for each identified issue.

o Visual Documentation: High-quality photographic evidence and clear descriptions for all

recorded snags.

 Effective Progress Reporting:

o Status Reports: Regular and accurate status reports on open and resolved snags for internal

review and customer program updates.

o Timely Follow-ups: Consistent and effective follow-ups with technical teams to drive snag

resolution.

 Streamlined Closure Process:

o Verification Records: Complete and verified documentation for all closed snags, including reinspection

reports.

o Efficient Resolution: Contribution to reducing the average time to resolve identified snags.

Required Skills & Competencies:

 Attention to Detail & Accuracy:

o Meticulous Documentation: Exceptional attention to detail in documenting observations,

recording data, and maintaining accurate records.

o Data Integrity: Strong commitment to accuracy and consistency in all data entry and

reporting.

o Observational Skills: Keen observational skills to identify subtle deficiencies or nonconformances

on-site.

 Coordination & Communication:

o Follow-up Acumen: Excellent organizational skills and a proactive approach to following up

on outstanding items and obtaining information.

o Interpersonal Skills: Good verbal and written communication skills for clear interaction with

diverse technical and non-technical teams.

o Collaboration: Ability to work effectively in a team environment and facilitate coordination

across various departments.

 Technical Aptitude & Problem-Solving:

o Learning Capacity: Eagerness and ability to quickly understand basic technical concepts

related to data center infrastructure (., electrical components, cooling systems, cabling

standards).

o Basic Troubleshooting: Foundational problem-solving skills to understand reported issues

and assist in initial categorization.

o Tool Proficiency: Competency in using basic office software and willingness to learn specific

snag tracking or project management tools.

Internal and External Stakeholders

 Internal Stakeholders:

o Senior Manager - Customer Program: Direct reporting, guidance, and primary point for

all snag resolution activities impacting customer delivery.

o Project Management Team: For aligning snag resolution with overall project timelines

and deliverables.

o Engineering & Design Teams: For clarification on design specifications and technical input

on snag resolution.

Regard’s

Nitesh Kumar

GOLDENHIRE CONSULTANCY

+91-



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• Experience

  1 - 5 Years

• No. of Openings

  2

• Education

  B.E

• Role

  Snag Resolution Associate

• Industry Type

  Engineering / Cement / Metals

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office