Site Manager Outbound

KEY RESPONSIBILITIES –  Manage & Monitor Performance of External Outbound CC Partners. Minimum 5 year outbound experience also open with travelling. Perform as a functional bridge amongst External Vendors as well as Internal Stakeholders. Coordinate all Partner Management tasks inclusive of working with External OB Partners and Internal Employees. Ensure enterprise-wide needs for due diligence, risk assessment and continuing Vendor Monitoring are being accomplished. Help and Coordinate Vendor Processes and Methods. Troubleshoot all Aligned Partner Problems and Present to Management, as required. Identify Process Gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. Identify and implement continuously enhance efficiencies associated with Vendor Management plus produce fulfilment. Participate to formulate workflow processes, methods and policies for applying Vendors. Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged. Prepare Processes for as well as Manage Analysis, Selection and Transition. Monitor Contractual Agreements. Stimulate steady Process Enhancement to present increasing Operational Efficiency in entire Business Partner Processes. Support to Explore Expansion across New Business Lines. Regular (Daily, Weekly & Monthly) Interlock/Reviews with Partners on Key KPI’s.  Knowledge of dialer terminologies/ different dialer technologies & features. Candidate need to have exposure of handling multiple call centre/different partners at different location.

• Experience

  8 - 14 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Site Manager

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office