Site Manager Outbound

DishTV India Ltd

key responsibilities –

 manage & monitor performance of external outbound cc partners.

 minimum 5 year outbound experience also open with travelling.

 perform as a functional bridge amongst external vendors as well as internal stakeholders.

 coordinate all partner management tasks inclusive of working with external ob partners and internal employees.

 ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.

 help and coordinate vendor processes and methods.

 troubleshoot all aligned partner problems and present to management, as required.

 identify process gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

 identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfilment.

 participate to formulate workflow processes, methods and policies for applying vendors.

 ensure to collaborate with it areas to assure vendor partners effectively manage plus contracts are completely leveraged.

 prepare processes for as well as manage analysis, selection and transition.

 monitor contractual agreements.

 stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.

 support to explore expansion across new business lines.

 regular (daily, weekly & monthly) interlock/reviews with partners on key kpi’s.

 knowledge of dialer terminologies/ different dialer technologies & features.

 candidate need to have exposure of handling multiple call centre/different partners at different location.

• Experience

  8 - 14 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Site Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office