DishTv India Limited

Noida, Uttar Pradesh

KEY RESPONSIBILITIES Manage & Monitor Performance of External Outbound CC Partners. Minimum 5 year outbound experience also open with travelling. Perform as a functional bridge amongst External Vendors as well as Internal Stakeholders. Coordinate all Partner Management tasks inclusive of working with External OB Partners and Internal Employees. Ensure enterprise-wide needs for due diligence, risk assessment and continuing Vendor Monitoring are being accomplished. Help and Coordinate Vendor Processes and Methods. Troubleshoot all Aligned Partner Problems and Present to Management, as required. Identify Process Gaps and work towards improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions. Identify and implement continuously enhance efficiencies associated with Vendor Management plus produce fulfilment. Participate to formulate workflow processes, methods and policies for applying Vendors. Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged. Prepare Processes for as well as Manage Analysis, Selection and Transition. Monitor Contractual Agreements. Stimulate steady Process Enhancement to present increasing Operational Efficiency in entire Business Partner Processes. Support to Explore Expansion across New Business Lines. Regular (Daily, Weekly & Monthly) Interlock/Reviews with Partners on Key KPIs. Knowledge of dialer terminologies/ different dialer technologies & features. Candidate need to have exposure of handling multiple call centre/different partners at different location.