Shift Manager

HR Management Solutions

position : shift manager

experience :1-4 years into qsr/ hotel (restaurant) into shift handling/ fresher with hotel management degree and good operations knowledge can apply.

education: minimum hsc pass ( with 1-4 years into shift handling) or minimum hotel management degree for fresher.

· role models expected behavior and coaches team on hospitality standards

· executes processes that ensure the restaurant meets safety and sanitation standards

· executes processes that ensure inside and outside cleanliness standards are met

· ensures self and team handles all guest concerns utilizing leads with a sense of urgency

· responds to all guest feedback with action plans to address opportunities

· ensures all shifts are appropriately staffed to achieve service with speed goals

· empowers the team to satisfy guest needs and resolve concerns

· removes barriers to delivering hospitality behaviors

· . communicates guest feedback to the team and involve in action plans to resolve issues treats all team members fairly and with respect

· ensures no team members is placed in position until all training is complete

· . provides regular communication to team including goals and results

· . source, trains, retains, and develops team members that improve the guest experience

· .executes team service through effective scheduling, cross training, and deployment

· . executes development plans for talented team members to grow their career

• Experience

  0 - 3 Years

• No. of Openings

  150

• Education

  Higher Secondary

• Role

  Shift Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office