Shift Manager

HR Management Solutions

Position : Shift Manager

Experience :1-4 years into QSR/ Hotel (Restaurant) into shift handling/ Fresher with Hotel Management degree and good Operations knowledge can apply.

Education: Minimum HSC pass ( with 1-4 years into shift handling) or Minimum Hotel Management Degree for Fresher.

· Role models expected behavior and coaches team on hospitality standards

· Executes processes that ensure the restaurant meets safety and sanitation standards

· Executes processes that ensure inside and outside cleanliness standards are met

· Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

· Responds to all Guest feedback with action plans to address opportunities

· Ensures all shifts are appropriately staffed to achieve service with speed goals

· Empowers the team to satisfy Guest needs and resolve concerns

· Removes barriers to delivering Hospitality behaviors

· . Communicates Guest feedback to the team and involve in action plans to resolve issues Treats all team members fairly and with respect

· Ensures no team members is placed in position until all training is complete

· . Provides regular communication to team including goals and results

· . Source, trains, retains, and develops team members that improve the Guest experience

· .Executes team service through effective scheduling, cross training, and deployment

· . Executes development plans for talented team members to grow their career

Experience : 0 - 3 Years

No. of Openings : 150

Education : Higher Secondary

Role : Shift Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India