Service Engineer is primarily responsible for installing, maintaining, and repairing equipment, machinery, or systems. Specifically, their work involves the installation of transformers and switchgear, as well as conducting preventative maintenance and repairs to ensure maximum equipment uptime. Additionally, the Service Engineer is responsible for tracking maintenance records to monitor the health and performance of the equipment.
Key Responsibilities:
1. Involving in the initial installation of equipment or systems at a clients site. This includes setting up, configuring, and ensuring that the equipment installed and operates according to specifications.
2. Handling customer complaints and allocating manpower to resolve issues promptly, especially for AMC clients.
3. Tracking the warranty and non-warranty complaints of transformers and switchgears.
4. Ensure proper tracking of AMC customers and adherence to quarterly and half-yearly service schedules.
5. Performing routine maintenance checks to prevent equipment breakdowns, ensuring everything operates smoothly. This involves tests, cleaning, adjusting, or replacing parts before they fail.
6. Ensure proper tracking of AMC customers and adherence to quarterly and half-yearly service schedules.
7. When equipment malfunctions, service engineers need to diagnose the problem quickly perform necessary tests or repairs or replace the part if necessary.
8. Respond to customer complaints quickly and allocate manpower or attend by own to resolve issues promptly.
9. Directly interaction with customers, explaining technical details, offering solutions, and providing training on how to use and maintain the equipment properly.
10. Prepare detailed service reports documenting issues, solutions provided, and any recommendations for future actions.
11. Service engineers often provide feedback to product development teams based on their field experience, helping to improve future products.
12. Service engineers ensuring that critical equipment and systems function properly, minimizing downtime, and maximizing efficiency.
Education and Experience Requirements.
Education: Diploma in Electrical is required.
Experience: A minimum of 2-3 years of professional experience, with at least 1 years in a service engineer role. Experience in managing teams and resources is essential. The candidate should have a proven track record of meeting deadlines and improving team performance.
Industry Experience: Transformer & Switchgear service experience or in the industry relevant to the role is often required.
Certifications: Electrical supervisor license is mandatory.
Skills: Strong leadership, communication, and problem-solving skills are essential. The ability to motivate and mentor team members, manage conflicts, and lead through change is crucial.
Work Experience:
1. Experience in transformer and OLTC operations, including preventive maintenance, handling breakdowns, and managing parallel operations of transformers.
2. Skilled in locating and rectifying all types of HV & LV panels and cable faults, including performing HV & LV cable joint sand terminations.
3. Proficient in working with High- and low-tension switchgear such as VCB, SF6, RMU LBS, ACB, MCB, ELCB, MCCB, MOCB, OCB, VCB, and RCCB.
4. Experienced in testing all types of electrical equipments, Protection and auxiliary relays and proficient in using electrical instruments like Megger, Hi-Pot test kit CRM, Time interval, Single -three phase relay test kit, Multimeter, earth tester, and phase sequence meter etc,
5. Extensive knowledge of safety procedures and operations in the electrical field.
6. Extensive knowledge of type of work permit and related compliance.
Reporting Structure
Reporting to: Team Leader
Responsible for day-to-day tasks, field service operations, troubleshooting, maintenance, and customer interactions.
Performance Metrics:
Complaints: [., nos of complaints attended for the week / month VS actual registered complaints]
Execution plan: [., Plan v/s actual achievement)
Travel expenses and services: Have to submit the travel expenses and service reports immediately after completion of the work.
Customer Satisfaction: [., Customer feedback]
Challenges and Solutions:
Challenges:
Service engineers often deal with complex machinery or systems that require deep technical knowledge and troubleshooting skills.
Balancing multiple service calls, handling emergencies, and meeting tight deadlines can be overwhelming.
Customers often expect quick resolutions and may not understand the technical constraints, leading to dissatisfaction.
Service engineers often need to travel to different locations, which can be exhausting and time-consuming, especially in remote areas.
Working in hazardous environments or with dangerous equipment poses significant safety risks.
Keeping up with and accurately documenting service activities, issues, and resolutions can be time-consuming but is essential for future reference.
Lack of necessary parts during service calls can lead to delays in fixing issues Miscommunication between the service engineer, customers, and the support team can lead to inefficiencies and errors.
Solutions:
Continuous training and certification programs to keep engineers up-to-date with the latest technologies and systems. Access to a comprehensive knowledge base or a team of experts for consultation can also be beneficial.
Clear communication and setting realistic expectations with customers is key. Providing regular updates and explaining the process can help manage customer expectations.
Optimizing travel routes, providing reliable transportation, and ensuring that engineers / technicians have all necessary tools and parts before leaving for a job can reduce travel- related stress.
Comprehensive safety training, regular drills, and ensuring all safety protocols and personal protective equipment (PPE) are in place and used correctly. Conducting regular safety audits can also prevent accidents.
Utilizing digital tools and apps that simplify the documentation process and allow for quick entry of service reports can streamline this task.
Establishing a robust inventory management system and ensuring that commonly used parts are readily available can minimize delays. Partnering with suppliers for quick delivery of rare parts is also beneficial.
Work Environment and Conditions:
Work Environment: The Service Engineer role is typically based on-site and office for specific time. However, the position is hybrid work options, allowing for a combination of remote and in-office work depending on the job needs.
Travel Requirements: The traveling primarily for installing, maintaining, and repairing equipment, machinery, or systems. Travel is generally expected to be within the region but could occasionally extend to other locations depending on work demands.
Work Hours: Standard working hours are from 9 AM to 6 PM, Monday through Saturday, but flexibility may be required to meet work deadlines, including occasional evenings or weekends.
1 Years
2 Openings
3.0 - 6.0 Lac/Yr
Face-to-Face interview
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