Hiring Service Advisor For Wagholi Pune

As a Service Advisor, you will act as a vital link between customers and the service team. Your role involves understanding customer needs, providing support, and ensuring a smooth service experience. You will work from our office in Wagholi, contributing to our commitment to excellent customer service.

Key Responsibilities:

- Customer Interaction: Greet customers warmly and listen to their concerns about their vehicles, ensuring you understand their needs clearly.

- Service Recommendations: Assess vehicle issues and suggest appropriate services or repairs based on your understanding and the customer's input, guiding them effectively.

- Estimates & Quotes: Prepare and present detailed service estimates to customers, ensuring transparency about costs and necessary repairs.

- Appointment Scheduling: Manage the scheduling of customer appointments efficiently, making sure that service and repair timelines are communicated clearly.

- Follow-up: Reach out to customers post-service to confirm satisfaction and gather feedback, which helps improve our service quality.

- Team Collaboration: Work closely with technicians and parts departments to ensure a seamless flow of information and service completion.

Required Skills and Expectations:

- Strong communication skills are essential to interact effectively with customers and team members.

- An ability to multitask and manage time efficiently, as you will handle several customers and schedules simultaneously.

- A customer-oriented mindset, focusing on providing excellent service and building long-term relationships.

- Basic automotive knowledge is beneficial, but a willingness to learn and adapt is equally important.

- Proficiency in using computers and handling basic software, which will assist in managing service records and customer interactions.

• Experience

  0 - 4 Years

• No. of Openings

  5

• Education

  Diploma (Mechanical)

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Health Insurance, ESI