Hiring Service Advisor For Wagholi Pune

As a Service Advisor, you will be the main point of contact for customers seeking automotive service and maintenance. Your role will involve understanding customer needs, providing excellent service, and ensuring a smooth workflow in the service department.

Key Responsibilities:

1. Customer Interaction: Greet customers warmly and listen to their service needs or concerns. Offer clear explanations of services and maintenance options based on customer inputs.

2. Service Coordination: Schedule appointments for vehicle service and manage the workflow of the service department to maximize efficiency.

3. Technical Communication: Collaborate with technicians to understand repair requirements and provide accurate estimates and updates to customers.

4. Follow-Up: After service completion, contact customers to ensure satisfaction, address any issues, and encourage future visits.

5. Record Keeping: Maintain accurate and detailed records of customer interactions, service agreements, and transactions to ensure high-quality service and compliance with company policies.

Required Skills and Expectations:

Applicants should have strong communication skills to effectively interact with customers and technical staff. A basic understanding of automotive systems is beneficial but not necessary. Organizational skills are important to manage appointments and service orders efficiently. A diploma is required, and candidates should be open to learning and adapting in a fast-paced environment. Enthusiasm for customer service and a commitment to helping others are key traits we seek. Experience in a service-oriented role is an advantage but not mandatory.

• Experience

  0 - 4 Years

• No. of Openings

  5

• Education

  Diploma (Mechanical)

• Role

  Service Advisor

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  PF, Health Insurance, ESI