jd - sales manager
role summary
drive business for improving market share, profitability & growth across channels and products for the branch through demand generation, fulfilment and portfolio management with strong focus for growth in affordable segment
role expectations
• driving business through acquiring new customers in the allocated region with focus to improve the affordable reach
• nurturing the relationship with all sourcing partners - connectors, referral partners and i bank
• enhancing business through increase in market share of affordable mortgage and deeper geography penetration along with other products . lap, gold loan, fixed deposits and insurance
• ensuring high levels of engagement for effective pre & post customer service.
• responsible for login of files and ensuring smooth processing of files using available digital methods
• complete control of npa and collections / overdue cases sourced
• maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile
• liaison with and manages legal, technical, collection, fi and rcu vendors
• strong focus on post onboarding services, customer retention and audit management
key skills
• understanding of mortgage related products and credit policies
• regulatory, legal and compliance knowledge relating to the mortgage industry
• thorough understanding of market landscape and competitors in the region
• selling and negotiation skills
• excellent relationship management skills
• good articulation and communication skills
role specifications
years of experience: at least 1 year education qualification: graduation
languages known (if required): local location
preferred industry exposure mortgage experience required for branches with less than 75% of employees having experience in mortgage industry. for rest experience into bfsi sales like business loans, insurance, commercial vehicle loans, etc. can be looked at team management experience required (yes/no) no