sales skills:
negotiation: ability to negotiate and close deals with clients, ensuring favorable terms for the hotel.
communication: excellent verbal and written communication skills to effectively convey the value proposition of the hotel.
presentation: skillful in presenting the hotel's features, amenities, and benefits to potential clients.
industry knowledge:
understanding of the market: awareness of the local and global hospitality market, including competitors, pricing strategies, and industry trends.
product knowledge: in-depth knowledge of the hotel's facilities, services, and room categories.
relationship building:
customer relationship management (crm): proficient use of crm tools to manage and nurture client relationships.
networking: ability to build and maintain a network of contacts within the hospitality industry, including event planners, travel agencies, and corporate clients.
target orientation:
goal setting: capable of setting and achieving sales targets, whether in terms of room bookings, revenue generation, or market share.
metrics-driven: comfortable working with key performance indicators (kpis) and metrics to assess and improve sales performance.
team collaboration:
ability to work seamlessly with other departments, such as marketing, and operations, to ensure a cohesive approach to sales and customer satisfaction.
adaptability & flexibility:
the ability to adapt to changing circumstances, customer needs, and market conditions is crucial.
analytical thinking:
strong analytical skills to identify market opportunities, address challenges, and develop effective solutions.
customer-centric approach:
a strong commitment to understanding and meeting the needs of customers, ensuring a positive experience.
technology proficiency:
familiarity with sales and reservation systems, as well as proficiency in using various communication tools and platforms.