The Machan Resorts LLP

Lonavala Pune

Sales Skills:Negotiation: Ability to negotiate and close deals with clients, ensuring favorable terms for the hotel.Communication: Excellent verbal and written communication skills to effectively convey the value proposition of the hotel.Presentation: Skillful in presenting the hotel's features, amenities, and benefits to potential clients.Industry Knowledge:Understanding of the Market: Awareness of the local and global hospitality market, including competitors, pricing strategies, and industry trends.Product Knowledge: In-depth knowledge of the hotel's facilities, services, and room categories.Relationship Building:Customer Relationship Management (CRM): Proficient use of CRM tools to manage and nurture client relationships.Networking: Ability to build and maintain a network of contacts within the hospitality industry, including event planners, travel agencies, and corporate clients.Target Orientation:Goal Setting: Capable of setting and achieving sales targets, whether in terms of room bookings, revenue generation, or market share.Metrics-driven: Comfortable working with key performance indicators (KPIs) and metrics to assess and improve sales performance.Team Collaboration: Ability to work seamlessly with other departments, such as marketing, and operations, to ensure a cohesive approach to sales and customer satisfaction.Adaptability & Flexibility: The ability to adapt to changing circumstances, customer needs, and market conditions is crucial.Analytical Thinking: Strong analytical skills to identify market opportunities, address challenges, and develop effective solutions.Customer-Centric Approach: A strong commitment to understanding and meeting the needs of customers, ensuring a positive experience.Technology Proficiency: Familiarity with sales and reservation systems, as well as proficiency in using various communication tools and platforms.

Handling the front desk task Greeting the guestExplaining to them the various facilitiesEscorting the guest to the allocated rooms Attending the guest call and ensuring their request are taken care

Managing a team of front office executives Welcoming the Guest Handling Guest queriesGathering feedbackCoordinate with the department headsEscorting the VIP Guest