Sales Executive (Female Candidates Required)

Job Role: Calling Executive

Overview:

The Calling Executive plays a crucial role in maintaining and enhancing customer relationships. This position involves handling outbound and inbound calls, addressing customer inquiries, resolving issues, and promoting the company€™s products and services. The ideal candidate should have excellent communication skills, a customer-oriented mindset, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Handle Outbound and Inbound Calls:

Make outbound calls to potential and existing customers to promote products and services.

Receive inbound calls from customers, providing assistance and resolving their queries.

Customer Relationship Management:

Build and maintain strong relationships with customers.

Understand customer needs and provide appropriate solutions.

Address Customer Inquiries:

Respond promptly to customer inquiries and provide accurate information.

Resolve customer complaints and issues in a timely manner.

Sales and Promotion:

Promote the company€™s products and services during calls.

Identify sales opportunities and convert leads into sales.

Record Keeping:

Maintain detailed and accurate records of customer interactions.

Update customer information in the database regularly.

Follow-Up:

Conduct follow-up calls to ensure customer satisfaction and address any additional concerns.

Track and follow up on pending customer issues until resolution.

Feedback Collection:

Gather feedback from customers and share insights with the team to improve products and services.

Identify areas for improvement based on customer feedback.

Team Collaboration:

Work closely with the sales and customer service teams to achieve common goals.

Participate in team meetings and contribute ideas for improving processes.

Qualifications and Skills:

Educational Background:

High school diploma or equivalent; a bachelor€™s degree in business or a related field is preferred.

• Experience

  0 - 1 Years

• No. of Openings

  6

• Education

  12th Pass

• Role

  Sales Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office