Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up- to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
• Inputting orders, ensuring they are processed according to customer requirements ,and ensuring all orders are accurate and delivered on time
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
• Monitor team's progress, identify shortcomings, and propose improvements.
• Preparing monthly MIS and share the same with Management.